Store Policy
Terms.
Pleasereadthefollowingtermscarefullybeforeplacinganorder.Bycompletingapurchase,youconfirmthatyouhavereadandagreetothesepolicies.
01
Payment Requirements
Ensuretheexactpaymentamountissent.Incorrectorunderpaidamountsmayresultindelaysorcancellationofyourorder.
DonotsendpaymentsdirectlyfromcryptocurrencyexchangessuchasBinanceorCoinbase.UseapersonalwalletsuchasTrustWallet,Exodus,orCakeWallettotransferfundstoourdesignatedaddress.
02
Order Processing & Dispatch
OrdersaredispatchedMondaythroughFriday.
Ordersplacedbefore11:00AMaredispatchedthesameday.Ordersplacedafterthistimewillbeprocessedonthenextbusinessday.
Allordersareprocessedanddispatchedwithin1–2businessdays.
03
Delivery
Deliverytypicallytakes1–3businessdays.Tracked24aimsfornext-daydelivery,thoughthisisnotguaranteed.
Delaysmayoccurduetounscanneditems,uncollectedparcels,orotherexternalfactorsbeyondourcontrol.
Trackinginformationwillbeprovidedonceyourorderhasbeendispatched.
04
Delivery Address
Youareresponsibleforprovidinganaccurateandcompletedeliveryaddress.
Medtra+isnotliablefordeliveryissuescausedbyincorrectorincompleteaddressinformation.
05
Returns & Refunds
Medtra+doesnotofferreturnsorrefunds.Allsalesarefinal.
06
Reship Policy
Fortrackedparcelsnotscannedbythecarrierwithin14businessdaysfromdispatch,customersareeligiblefora50%reship.
Noreshipwillbeissuedwithoutaclear,uncutvideoshowingtheunboxingofthesealedparcel—includingallcontentsandproductweights.
07
Order Disputes
Toresolvedisputesregardingmissingorunderweightitems,youmustprovideaclear,continuousvideooftheunboxingprocessshowingthesealedparcel,contents,andproductweights.
Failuretoprovidethisevidencewillresultinnoreshiporresolution.
08
Product Substitutions
Ifanitemisoutofstock,Medtra+reservestherighttosubstituteitwithacomparableproductfromthesamepricetier—particularlyduringpeakperiods.
09
Policy Enforcement
Medtra+reservestherighttorefuseservicetoanycustomerwhodoesnotadheretothesetermsandpolicies.
These terms are subject to change at any time. It is your responsibility to review them before each order. Medtra+ reserves the right to update these policies without prior notice.